The website www.cowrks.com and the mobile application under the name and style “COWRKS” (collectively, the “Platform”) is owned and operated by COWRKS India Private Limited, with its registered office at Unit No. C2-P02, Plaza Level, Tower C, The Millenia, Murphy Road, Ulsoor, Bengaluru, Karnataka 560008 (“COWRKS”).

COWRKS through the Platform and any sub-domains and services, features, content or widgets available through the Platform (collectively with the Platform, referred to as the "Service(s)"), facilitates office and campus management, as well as provision of certain amenities and facilities to offices, business parks (including tech parks), co-working spaces, commercial premises, business complexes, and such other commercial / business space.

This Privacy Policy (“Privacy Policy”) sets out the privacy practices of COWRKS with respect to the entire content of the Platform.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures and Sensitive Personal Data of Information Rules, 2011 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on the Platform. We request you to go through this Privacy Policy and the terms of use https://www.cowrks.com/terms&conditions#terms_and_conditions (“Terms of Use”) carefully before you decide to access the Platform and avail the Services.

For the purposes of this Privacy Policy, the words “us”, “we”, and “our” refer to COWRKS and all references to “you”, “your” or “User”, as applicable means the person who accesses, uses and/or participates in the Platform in any manner or capacity.

The protection and security of your personal information is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

By using our Services and the Platform or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy, do not access or use the Platform, or access or use any third-party product or service available through the Platform, or give us any of your information in any manner whatsoever.

1. COLLECTION OF INFORMATION

   We may collect and process information from you, through your access and / or use of the Platform, or through your access and / or use of any third-party product and/ or service through the Platform, or through any engagement with us. We may collect and process personal information provided by you, including but not limited to:

   1. any information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate the User such as name, age, gender, address, location, phone number, email address, credit card/debit card information, dietary preferences, vehicle registration number as may be applicable.
   2. any information that you provide on our Platform when you use our Services including log in and log out time and your usage.
   3. any data that is automatically captured by the Platform through your device (including details about your device such as, hardware model, operating system and version, preferred language, unique device identifier, and mobile network information) including location data, the “IP” address from which the Platform has been accessed. Every computer/mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or “IP” address. When you request a page from any page within the Platform, our web servers automatically recognize your domain name and IP address.

   hereinafter, collectively referred to as “Personal Information”.

2. USE OF THE INFORMATION COLLECTED

   1. Use of the Information for Services

      The primary goal of COWRKS in collecting the information is to provide you a platform for the purpose of providing the Services. COWRKS may use the Personal Information provided by you in the following ways:

      1. To provide you the Services.
      2. To enable third parties to provide you their products and services, which you choose to access through the Platform.
      3. To observe, improve and administer the quality of Service;
      4. To analyze how the Platform is used, diagnose technical problems.
      5. Remember the basic information provided by you for effective access;
      6. To confirm your identity in order to determine your eligibility to use the Platform and avail the Services.
      7. To notify you about any changes to the Platform.
      8. To enable COWRKS to comply with its legal and regulatory obligations and record keeping;
      9. For the purpose of sending administrative notices and Service-related alerts and similar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Platform;
      10. To resolve disputes that may arise with your use of our Services;
      11. To measure consumer interest in our Services, and customize your experience;
      12. To detect and protect our Platform against error, fraud and other criminal activity and to enforce our terms and conditions;
      13. Doing market research, troubleshooting, protection against error, project planning, preventing fraud and other criminal activity; and
      14. To enforce COWRKS’ Terms of Use as may be applicable in connection with the Platform and Services.

   2. Sale of Assets, Merger, Acquisition, Bankruptcy

      Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving COWRKS.

   3. Cookies

      1. Cookies are small portions of information saved by your browser onto your computer / mobile phone, cookies are used to record various aspects of your visit and assist COWRKS to provide you with uninterrupted service. You are free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform.
      2. We may use information collected from our cookies to identify user behavior and to serve content and offers based on your profile, in order to personalize your experience and in order to enhance the convenience of the users of our Platform.
      3. The User acknowledges and agrees that third party service providers may use cookies or similar technologies to collect information about the User’s pattern of availing the Services, in order to inform, optimize, and provide advertisements based on the User’s visits on the Platform and general browsing pattern and report how third-party service providers’ advertisement impressions, other uses of advertisement services, and interactions with these impressions and services are, in relation to the User’s visits on such third party’s application.
      4. We neither have access to, nor do the Privacy Policy or Terms of Use govern the use of cookies or other tracking technologies that may be placed by third party service providers on the Platform. These third parties may permit the User to opt out of tailored advertisement at any time, however, to the extent advertising technology is integrated into the Services, the User may still receive advertisements and related updates even if they choose to opt-out of tailored advertising. We assume no responsibility or liability whatsoever for the User’s receipt or use of such tailored advertisements.

3. SHARING OF INFORMATION 

   1. Sharing

      Other than as mentioned elsewhere in this Privacy Policy, COWRKS may share aggregated demographic information with COWRKS’ partners or affiliates. This is not linked to any Personal Information that can identify an individual person. COWRKS will not be liable for transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of media storage, power failures, natural phenomena, riots, act(s) of vandalism, sabotage, terrorism or any other event beyond COWRKS’ control. Further, COWRKS’ Privacy Policy does not cover the use of cookies by its partners and affiliates since COWRKS’ does not have access or control over such cookies.

   2. Consulting

      COWRKS may partner with another party to provide certain specific services if required. When you sign-up for such services, COWRKS will share names, or other Personal Information that is necessary for the third party to provide such Services. COWRKS’ contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.

   3. Targeted Advertising

      You expressly acknowledge and agree that we may also share or transfer your Personal Information to third-party service providers within the Platform, for the limited purpose of allowing or permitting such third-party service providers to display advertisements and notifications on websites across the Internet, based on the information that is collected by us, to optimize and display advertisements based on your past preferences and visits on the Platform as part of its Services.

      COWRKS does not allow any unauthorized persons or organization to use any information that COWRKS may collect from you through this Platform.

   4. Regulatory Disclosures

      We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, requests from the relevant authorities or legal process; (ii) to protect the safety, rights, property or security of COWRKS, our Services, the Platform or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to you.

   5. Referrals

      When you e-mail/message a service available on the Platform to a friend, you and your friend's names and e-mail addresses/numbers are requested. This ensures that your friend will know that you have requested that COWRKS send them an e-mail/message. Your email and your friends’ e-mail addresses will only be used for this purpose unless permission is otherwise granted.

   6. Link to Third Party Websites

      This Platform may contain links which may lead you to other websites. Please note that once you leave COWRKS’ Platform you will be subjected to the privacy policy of such other websites. The linked websites are not necessarily under the control of COWRKS. Please be aware that COWRKS is not responsible for the privacy practices of such other websites. COWRKS encourages you to read the privacy policies of each and every website that collects Personal Information. If you decide to access any of the third-party websites linked to the Platform, you do this entirely at your own risk. Any links to any partner of COWRKS should be the responsibility of the linking party, and COWRKS will not be responsible for notification of any change in name or location of any information on the Platform.

   7. We may further disclose your Personal Information to such third parties to whom we have transferred our rights and duties under any agreement entered into with such third parties and may also disclose your Personal Information to any of our affiliates, subsidiaries or related entity.

4. SECURITY OF INFORMATION

   1. COWRKS has put in place necessary security practices and procedures to safeguard and secure such Personal Information. COWRKS only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the User. We also protect our servers with firewalls and data encryption using SSL, and access authorization controls.

   2. COWRKS uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

   3. The information that is collected from you may be transferred to, stored and processed at any destination within India. By submitting information on the Platform, you agree to this transfer, storing and / or processing. COWRKS will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

   4. In using the Platform, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Platform will be at Your own risk and COWRKS assumes no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold COWRKS responsible for any breach of security

   5. In the event COWRKS becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.

5. EXCLUSION 

   1. This Privacy Policy does not apply to any information other than information collected by COWRKS through the Platform including such information collected in accordance with the clause on “Collection of Information” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Platform or through any other means. This includes, but is not limited to, information posted on any public areas of the Platform. All such unsolicited information shall be deemed to be non-confidential and COWRKS will be free to use, disclose such unsolicited information without limitation.

   2. COWRKS also protects your Personal Information off-line other than as specifically mentioned in this Privacy Policy. Access to your Personal Information is limited to employees, agents or partners and third parties, who COWRKS reasonably believes will need that information to enable COWRKS to provide Services to you. However, COWRKS is not responsible for the confidentiality, security or distribution of your own Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.

6. DATA RETENTION

   COWRKS shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that COWRKS, no longer use your information to provide you Services, contact us through email at solutions@cowrks.com. Even after your account is terminated, COWRKS may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

7. RIGHT TO WITHDRAW CONSENT

   The consent that you provide for the collection, use and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, COWRKS will stop processing the relevant Personal Information except to the extent that COWRKS has other grounds for processing such Personal Information under applicable laws. COWRKS will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting COWRKS at solutions@cowrks.com.

8. RIGHT TO CORRECTION

   You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. COWRKS relies on the User to disclose to it all relevant and accurate information and to inform COWRKS of any changes. If you wish to make a request to correct or update any of your personal data which we hold about you, you may submit your request via email at solutions@cowrks.com.

9. NOTIFICATION OF CHANGES

   From time to time, COWRKS may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If COWRKS makes any material changes, it will notify you by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

10. GRIEVANCE OFFICER

    In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

    Email Id: grievance.officer@cowrks.com

11. ADDRESS FOR PRIVACY QUESTIONS

    Should you have questions about this Privacy Policy or COWRKS’ information collection, use and disclosure practices, you may contact us at solutions@cowrks.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where required by law, COWRKS cannot ensure a response to questions or comments regarding topics unrelated to this policy or COWRKS’ privacy practices.

YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.